SMS Messaging Terms

These terms describe how text messaging works when a local service business uses Rally to communicate with its customers.

Who sends messages

Messages are sent by the service business (for example, a plumbing, HVAC, or electrical company), assisted by the Rally software tool, to that business's own customers. Messages are sent as the business — not as an automated assistant.

Consent

A business only texts customers who have an established relationship with it and who provided their mobile number when requesting service — by calling, filling out the business's booking or quote form, or texting the business directly — and who were told the business would text them about their job. Customers can also sign up directly at rallyai.net/sms-opt-in, where consent is given by checking a box that is unchecked by default.

Message types & frequency

Messages relate to the customer's jobs: confirming appointments, sending and following up on quotes, coordinating arrival times, and answering questions. Frequency varies with the conversation; many messages are replies to the customer.

Opt out & help

Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, QUIT, END) to any message to stop receiving texts. Reply START to opt back in. Reply HELP or INFO for help. When you opt out, you'll receive a one-time confirmation that you've been unsubscribed and will receive no further texts from the business via Rally. Msg & data rates may apply.

Delivery

Message delivery depends on your mobile carrier and network conditions. Carriers are not liable for any delayed or undelivered messages.

Contact & privacy

Email info@rallyai.net. See our Privacy Policy for how information is handled — including that mobile opt-in data is never shared with third parties for marketing.